HELP CENTER
Frequently Asked Questions
Find answers to common questions about our prize draws.
General
How do prize draws work?
Browse our active draws, select your entry, and complete checkout. Each draw has a fixed date and proceeds regardless of entries sold. Winners are selected using a verifiable random process and announced publicly.
Is there a free entry route?
Yes. No purchase is necessary. A free online form option is always available for every draw. Visit the specific draw page for free entry details.
How are winners selected?
Winners are selected using a provably fair random number generator. The process is transparent and verifiable. All results are published publicly.
Payments & Entries
What payment methods do you accept?
We accept all major credit and debit cards through our secure Shopify checkout. All transactions are protected with industry-standard encryption.
Can I get a refund on my entry?
Entries are non-refundable once purchased, as they represent a chance in the draw. Please review our full refund policy for details.
Prizes & Delivery
How are prizes delivered?
Digital prizes (gift cards, vouchers) are delivered via email within 48 hours. Physical prizes are shipped internationally with full tracking. Identity verification is required before prize dispatch.
Do you ship internationally?
Yes. Our prizes are designed for global participants. Physical items ship worldwide and digital prizes are delivered electronically regardless of location.